Find answers to common questions,
or reach out to us directly.
How much is shipping?
For domestic orders shipped within the United States, including Hawaii and Alaska, with a subtotal of $149.99 or less, the shipping charge is $15. Domestic orders over $150, as well as subscription orders being sent to US addresses, qualify for FREE shipping and handling.
Please note: We do not waive or adjust shipping fees when coupons are used on orders. We do not ship to FPO or APO addresses.
If you have questions, please call us at 1-888-893-4329, email us at customerservice@bigboldhealth.com, or use the form below.
What is shipping insurance?
To ensure that your package is covered by our free reimbursement policy, you must slide the Shipping Protection toggle during the checkout process. If you opt to not insure your package with the Shipping Protection, you will not be eligible for free reimbursement in the event of loss or damage.
*We highly recommend that you select this option to protect your shipment.
Do you ship internationally?
At this time, we can only ship internationally to Canada.
Orders being mailed to Canada will be charged a flat rate of $45.00. Please note: Some duty tax and carrier broker fees may apply, but we cannot predict them in advance. Please refer to your Customs Agency for more information prior to ordering.
Customs regulations can change monthly in each country. If not adhered to properly, your order is at risk of being returned or confiscated. We are not liable for any damages or additional fees caused or incurred by customs or carriers. We are not liable for and will not refund any orders confiscated by customs. You are purchasing at your own risk. If a package is returned to us either by Customs or the customer refusing delivery, and the items are in good condition, we will reimburse the order for the cost of the product, minus the shipping costs.
If you choose to use a courier service, you do so at your own risk, and we will not be held responsible for or replace orders shipped via courier services.
What carriers do you use?
Our carriers include USPS, UPS, and FedEx. We’re not able to specify the carrier unless shipping to a PO Box, in which case we will ship via USPS.
How quickly will my order go out?
We attempt to ship orders the same day. Factors like holidays, high order volume, and other uncontrollable circumstances can affect this goal.
Orders placed on weekends or holidays are generally shipped the next business day.
Do you use recyclable packaging?
Yes. All of our shipping materials are recyclable.
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